Description

Summary

Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort spans 1,600 acres of oceanfront paradise. The resort offers a diverse portfolio of accommodations, including the AAA Four-Diamond Boardwalk Inn, 157 Keys-Residences of Sweetgrass, and the 153-room Sweetgrass Inn.

Located just 30 minutes from historic downtown Charleston, Wild Dunes Resort is the largest resort destination of its kind in the region. The resort can now host groups of up to 650 guests, providing an exceptional Lowcountry experience.

Wild Dunes Resort features year-round championship golf, nationally ranked tennis facilities, award-winning spa services, recreation activities, and a variety of dining options. The resort has been consistently recognized by industry publications and associations as a premier destination for families, golfers, tennis enthusiasts, and meeting and event planners.

Position Summary

The Director of Facility Operations is responsible for the overall leadership, strategic direction, and daily operation of the resort's engineering, maintenance, and facilities functions. This role ensures the safety, efficiency, and aesthetic integrity of all resort assets, including hotels, outlets, condominiums, and infrastructure systems.

Reporting directly to the Managing Director, the Director of Facility Operations exemplifies the Wild Dunes Resort culture and plays a critical role in delivering exceptional service to both internal and external guests.

Key Leadership Attributes

The ideal candidate is an inspirational and service-driven leader with:

• A passion for facilities and engineering excellence
• A strong commitment to developing and mentoring high-performing teams
• In-depth knowledge of industry trends and best practices
• Proven success in high-volume resort, hotel, and property management environments

A minimum of five (5) years of experience as a Director of Engineering or senior facilities leader in a resort or large hospitality setting is preferred.

Essential Job Functions

Operations & Maintenance

• Direct and coordinate daily maintenance operations and special projects involving electrical, mechanical, HVAC, plumbing, and general maintenance across all resort properties and equipment
• Ensure routine preventive maintenance is completed and documented for all physical structures and systems
• Conduct visual inspections to verify quality of work and ensure compliance with performance and productivity standards
• Manage and analyze the CMMS systems, including labor tracking, prioritization, and completion metrics
• Maintain all facilities, outlets, and condominiums in accordance with brand, safety, and regulatory standards
• Oversight and daily operational responsibility for the LP Department, including working with the Director and Asst. Director of LP on Life Safety Systems, elevators, and overall safety and OSHA compliance for the resort, (may change reporting structure).
• Vehicle Fleet Coordination utilizing the on-site Vehicle team in place, (may change reporting structure).

Leadership & Team Development

• Supervise team performance, attendance, appearance, conduct, and engagement
• Complete timely performance evaluations and provide ongoing coaching and feedback
• Assist and support trade engineers by providing technical direction and leadership as needed
• Foster a culture of safety, professionalism, accountability, and service excellence

Projects, Budgeting & Compliance

• Plan, organize, and direct facility maintenance and capital improvement initiatives
• Review, negotiate, and manage contracts with vendors, consultants, contractors, and suppliers
• Prepare and manage operating and capital budgets, including cost tracking and reporting
• Ensure compliance with all local, state, and federal regulations, including building and safety codes
• Serve as a liaison with building officials, zoning authorities, and community design committees when required
• Manage utility systems and oversee equipment specification and purchasing

Communication & Collaboration

• Attend weekly team meetings to provide departmental updates for Leadership teams and other critical departments.
• Attend weekly Property Management meetings to provide departmental updates
• Maintain consistent communication with Corporate and Hyatt leadership
• Coach and counsel employees in alignment with Hyatt service standards and procedures

Emergency Response

• Be available to respond to resort emergencies requiring engineering or facilities expertise, including severe weather, fire, power outages, or equipment failures

Qualifications

Required

• Authorization to work in the United States
• Valid driver's license and ability to meet resort driving standards
• Minimum of five (5) years progressive experience in hotel, resort, or building facilities management
• At least five (5) years in a senior leadership role within engineering or facilities operations
• Demonstrated leadership and team-development skills
• Strong working knowledge of all maintenance trades, including HVAC, electrical, and plumbing
• Proven ability to interact effectively with individuals of diverse backgrounds
• Excellent written and verbal communication skills in English
• Proficiency in Microsoft Word and Excel

Preferred

• Engineering or Facility Management degree
• Property management engineering experience
• Hotel or resort Project Management experience
• Prior experience specifying and purchasing equipment
• Experience working within the Hyatt brand or similar luxury hospitality environment

Personal Competencies

• High energy and entrepreneurial mindset
• Motivational and results-oriented leadership style
• Strong customer service focus
• Ability to drive operational efficiency and improve financial performance

Working Conditions & Physical Requirements

• Ability to stand and walk for extended periods
• Ability to push/pull objects up to 100 lbs. and lift/carry up to 50 lbs.
• Frequent grasping, fine manipulation, and repetitive hand movements
• Occasional bending, squatting, kneeling, crawling, and overhead reaching
• Ability to work indoors and outdoors in varying weather conditions
• Ability to climb stairs indoors and outdoors as required

Additional Information

Wild Dunes Resort participates in the federal E-Verify program.

Hyatt associates work in an environment that demands exceptional performance and offers meaningful rewards, including career growth, professional development, and a supportive workplace culture.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.