Description

Join us to advance your experience design career and make a meaningful impact on our products and services.

As an Experience Design Senior Associate within the Consumer and Community Banking Operations team, you will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. You will leverage your expertise in experience design to drive strategic improvements and deliver seamless, enjoyable experiences for our customers.

Job responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms
• Apply advanced knowledge of information architecture and storyboarding to enhance navigation and user satisfaction
• Conduct data-driven analyses to inform design decisions and transform information into valuable insights
• Collaborate with teams to incorporate inclusive design principles and accessibility guidelines
• Operate with an iterative design mindset, using user feedback to continuously improve experiences
• Assist in analyzing market trends, user research, and behavior studies to inform design decisions
• Facilitate tactical research such as Heuristic Evaluations and Usability Testing

Required qualifications, capabilities, and skills

• Three years in a user experience design or equivalent role dedicated to improving digital product experiences
• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
• Demonstrated experience designing and optimizing user experiences across web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
• Hands-on experience creating accessible and inclusive digital experiences
• Solid understanding of user research methodologies and usability testing

Preferred qualifications, capabilities, and skills

• Degree in Human Centered Design, Human Computer Interaction, Computer Science or similar field
• Previous experience or knowledge in servicing operations
• Proficient in storytelling and evangelizing UX processes with cross-functional teams
• Stakeholder management and cross collaboration skills

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.