Description

The City of Riverside, Innovation and Technology Department (IT) is accepting applications for the position of INNOVATION AND TECHNOLOGY NETWORK MANAGER to fill one (1) vacancy in the Network Division.   The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six 6 months.

The Network Manager position will lead and perform advanced-level network administration and operational oversight as part of the City’s Network Team, supporting the daily availability, performance, and security of enterprise-wide communications infrastructure that includes WAN/LAN, data center, wireless, voice, and public safety networks. This role is responsible for coordinating day-to-day network operations such as monitoring and responding to alerts, troubleshooting and resolving escalated incidents, managing configurations and change activities, overseeing backups and redundancy, maintaining network documentation and standards, and coordinating vendor support and carrier services. In addition, the Network Manager will guide and mentor technical staff, collaborate closely with other IT teams and City departments, and ensure networks supporting cameras, radio systems, and mission-critical applications remain highly available, secure, and compliant, while also contributing to longer-term planning, upgrades, and modernization initiatives to meet the evolving needs of City services and the community

Under general supervision, the Innovation and Technology Network Manager is to plan, organize and direct information technology function related to Networking, Data Center Operation, and Enterprise Applications or Enterprise Project Management Applications and to perform related work as required.

Requirements

Work Performed
 

Typical duties may include, but are not limited to, the following: 

Develop and implement project plans to accomplish work group objectives and assign work and monitor performance. Take action in the full range of formal personnel activities and provide contract oversight in conjunction within the Innovation and Technology Department. 
Provide subject matter expertise in highly complex mission critical enterprise-wide systems which require expertise in multiple industry areas. 
Prepare, negotiate and present budget and other funding proposals; monitor expenditures and operate within budget allocation. 
Develop strategic plans and implement operational plans to provide information technology infrastructure to support the City's/Department's business goals; and oversee one or more of the following technical areas:  Enterprise Applications or Enterprise Project Manager Applications, Networking, and Data Center Operations.

When assigned to Networking:
 
Plan, coordinate and supervise activities of a complex communications infrastructure, including radio, microwave and wireless communications, voice services, including WAN/LAN technology, switches, routers and fiber optics, and supporting management applications. 
Plan, coordinate and supervise activities of over 1,000 security cameras. 
Establish schedules and internal controls to meet deadlines. 
Manage city-owned or leased equipment and line and service installation and expansion. 
Identify areas for improvement and implement and maintain new or improved services to meet changing technical and customer requirements. 
Review, evaluate and recommend telecommunications hardware and software packages.
 
Qualifications
 

OPTION I:

Education: A master's degree in computer science, information systems or public/business administration.
Experience: Three years of considerable, progressively responsible experience in technical or administrative or staff capacity with responsibility for planning, organizing, and implementing information system programs and projects, including one year of supervisory experience.

OPTION II:

Education: Bachelor's degree from an accredited college or university with major course work in computer science, information systems, electronics engineering, voice/data communications, public/business administration or a related field.
Experience: Four years of considerable, progressively responsible experience in technical or administrative or staff capacity with responsibility for planning, organizing and implementing information system programs and projects, including one year of supervisory experience.

OPTION III:

Education: Associate of Arts degree from an accredited college or university with major course work in computer science, information systems, electronics engineering voice/data communications, public/business administration or related field.  Experience: Six years of considerable, progressively responsible experience in technical or administrative or staff capacity with responsibility for planning, organizing and implementing information system programs and projects, including one year of supervisory experience.

OPTION IV:

Education: Equivalent of the completion of the twelfth grade.
Experience: Eight years of considerable, progressively responsible experience in technical or administrative or staff capacity with responsibility for planning, organizing and implementing information system programs and projects, including one year of supervisory experience.

Necessary Special Requirement:

When assigned to the Police Department, must be able to successfully pass an extensive police background.

Highly Desired Qualifications:

Enterprise Networking Mastery: Deep expertise in WAN/LAN design, routing protocols (BGP, OSPF, MPLS), advanced switching, VLANs, SDN, and traffic engineering for large-scale, multi-data center environments.
Network Security Leadership: Strong background in firewalls, IDS/IPS, Zero Trust architecture, VPN/SASE, and compliance with government standards (CJIS, NIST, ISO).
High Availability & Resilience: Skilled in designing redundant, fault-tolerant topologies with clustering, load balancing, disaster recovery, and business continuity for mission-critical city services.
Complex Systems Integration: Experience managing municipal communications (radio, voice, wireless), IoT/smart city networks, and secure interagency/public connections.
Data Center & Cloud Networking: Proficient with virtualization, storage fabrics, hybrid cloud interconnectivity, and enterprise monitoring/automation tools (SolarWinds, Cisco DNA, Ansible).
Strategic Capacity Planning: Ability to forecast growth, optimize carrier contracts, enforce SLAs, and ensure scalability for a 3000-employee, 325k-citizen environment.
Leadership & Collaboration: Effective communicator who can explain advanced networking concepts to executives and council members, while mentoring IT staff and coordinating with city departments.
Innovation & Future-Readiness: Forward-thinking approach to adopting emerging trends (SD-WAN, 5G, AI-driven monitoring) to modernize and secure the city’s network infrastructure.