Description

JOB SUMMARY

This is a Hybrid role in Dallas, Texas.

As a Senior CX Researcher, you will hold a pivotal role in advancing user experiences and driving innovation across our digital products and services. Your mixed methods expertise will be crucial in conceptualizing and executing user-focused solutions that elevate the overall experience for patients, healthcare providers, and other stakeholders. You will collaborate extensively with cross-functional teams to lead qualitative & quantitative research efforts, distilling complex findings into actionable customer insights. This role requires a proven track record in conducting impactful research and a deep understanding of user-centric design principles. Your passion for collaboration, combined with your drive to effect positive change, will make you a key asset in our pursuit of exceptional user satisfaction.

ESSENTIAL FUNCTIONS OF THE ROLE

• Handle internal stakeholder requests to evaluate primary business questions and desired output, developing mixed methods (qualitative & quantitative) strategies to guide business decisions.
• Spearhead and execute complex user research initiatives, uncovering user needs and driving innovation.
• Strategically plan and execute user-centered research studies, demonstrating mastery in interviews, survey design, data analysis, usability tests, and observations
• Expertly analyze and synthesize research findings, offering actionable insights that guide business strategy.
• Communicate findings and insights effectively through clear and compelling reports, data visualizations, and presentations to stakeholders.
• Collaborate seamlessly with cross-functional teams, leading the integration of research insights into product/solution development
• Stay updated on current industry trends, best practices, and emerging methodologies in quantitative CX research to continually improve research processes, standardization and methodologies.
• Coach and support junior researchers, seeking opportunities to lead and develop others.

KEY SUCCESS FACTORS

• Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, or a related discipline
• Proven experience as a CX researcher, with a portfolio demonstrating successful research outcomes and the ability to influence product design and strategy.
• Expertise in conducting qualitative and quantitative research methods, such as interviews, surveys, usability testing, card sorting, and heuristic evaluations.
• Deeply empathetic user researcher that is endlessly curious about what makes people tick.
• Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders
• Strong knowledge of design principles and best practices, with an understanding of how research informs design decisions.
• Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable, but not required.
• Proficiency in using research tools and software, such as UserTesting.com, Qualtrics, and other analytics platforms.
• Ability to work independently and manage multiple research projects simultaneously, while adhering to deadlines
• Leadership skills, with the ability to inspire and mentor junior researchers, and collaborate effectively with cross-functional teams.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
• Immediate eligibility for health and welfare benefits
• 401 (k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1
  Note: Benefits may vary based upon position type and/or level

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience