Description

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About this Role:

We are seeking a dynamic and experienced

Senior Product Solutions Manager, Client Engagement (Indonesia) to act as the local representative for the evolution and implementation of our client's mobile telco business, running on our global SaaS platform, in Indonesia. This role involves a blend of technical acumen, client-facing skills, and a deep understanding of market-specific needs. The ideal candidate will be responsible for collaborating with various teams to ensure the successful delivery and adaptation of our product in line with client expectations and market requirements.

Key Responsibilities:

Collaboration with Cross-Functional Teams:

• Work closely with client delivery teams, core product team, third-party partners, and engineering teams to ensure seamless implementation and delivery of key outcomes for clients.
• Act as a bridge between the global product team and local market needs, ensuring clear communication and alignment of objectives, capabilities, and requirements.

Stakeholder Engagement:

• Drive product strategy and roadmap and ensure stakeholder alignment.
• Collaborate with stakeholders to define detailed product requirements, user stories, and acceptance criteria.

Agile Product Development:

• Actively participate in sprint planning, backlog grooming, and sprint reviews.
• Ensure that development teams and partners have a clear understanding of product requirements and deliver on these effectively.

Local Deployment Readiness:

• Ensure readiness across functions (including product, engineering, operations, go-to-market, customer support) and certify product prior to release
• Ensure end-to-end local product functionality and quality control.

Value Proposition Refinement:

• Consult value proposition and go-to-market owners on platform capabilities, ensuring alignment with how the SaaS platform might deliver the proposition.
• Stay abreast of market trends and competitor activities to inform product development.
• Ensure that the voice of the customer is heard and integrated into product development.
• Contribute to the enhancement of our core product offerings based on insights and feedback gathered from client engagements and delivery experiences.

Risk Management and Problem Solving:

• Proactively identify potential risks in product implementation and devise effective solutions.
• Navigate challenges to ensure successful product releases and sustained performance.

Qualifications:

• 12+ years of experience in product management, client services, or other relevant roles.
• Experience managing senior client and stakeholder relationships.
• Experience in a SaaS or technology-focused environment with B2B and B2C exposure.
• Strong understanding of Agile methodologies and product development lifecycles.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work effectively in a fast-paced, cross-functional, and multicultural environment.
• Experience in managing product localization and service integrations.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• Fluency in both English and Bahasa (written and spoken).

What We Offer:

• Opportunity to work with cutting-edge technology in the telco space.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Professional development and growth opportunities.
• Chance to make a significant impact on enterprise client success.

If you're passionate about technology, enjoy solving complex problems, and want to play a crucial role in helping enterprise clients leverage our SaaS platform, we want to hear from you. Join us in revolutionizing the telco industry!

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles' Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.