Description

Department:

12315 Enterprise Corporate - Infrastructure Support

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday through Friday - 1st Shift, primarily, but may be required to work extended hours during the week and weekends as needed

Pay Range
$34.90 - $52.35

EDUCATION/EXPERIENCE: Education: Completion of a technical program in electronic technology, telecommunications and networking, or computer science or equivalent experience. Experience: Two years of experience as a Telecommunications Analyst, Associate or equivalent. Other: Six years of relevant experience, OR completion of 75 undergraduate quarter credits in telecommunications or computer science plus 3 years of experience, may substitute for the education and experience requirements listed above. REPORTS TO: Director, Network and Telephony LICENSURE, CERTIFICATION, and/or REGISTRATION: ESSENTIAL FUNCTIONS: 1. Programs, analyzes, and resolves problems related to Unified Communications systems' software and hardware. 2. Researches and evaluates the capabilities and costs of new and available technologies, and makes recommendations to the Telecommunications Management regarding improvements, purchases and cost-saving measures. 3. Meets with managers and service users to assess current systems, determine communication needs, explain the costs and benefits of available options, prepare preliminary design proposals systems to meet agency needs, and coordinate installation with vendors. 4. Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services, and provides consultation and assistance as assigned 5. Administers and troubleshoots a variety of communications platforms, including VOIP, PSTN, Mobile and Video Conferencing. 6. Administers call accounting systems by maintaining data bases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems; analyzes system for cost effectiveness and recommends ways to cut maintenance costs and use revenue to enhance system performance. 7. Coordinates moves/adds/changes of communication equipment by: obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment, invoicing users for services, and maintaining an inventory of devices and their locations within the network. 8. Installs and tests communication components, including analog circuits, T1 lines, transmission lines, and circuit packs; operatesand maintains data test equipment, analyzes communications system data, and makes corrections to the system as needed. 9. Trains end users in the use of various kinds of communication equipment in classroom and on-site settings. 10. Responds to technical emergencies during rotating shifts of 24-hour-a-day on-call duty. 11. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. SKILLS & QUALIFICATIONS: KNOWLEDGE, SKILLS AND ABILITIES AT ENTRY: Knowledge of the practices and principles of communication systems analysis, planning, design, and problem resolution. Knowledge of communications operating systems, call accounting systems, and software. Ability to install and troubleshoot the relevant communications systems. Ability to communicate clearly both orally and in writing. Ability to establish effective working relationships with vendors, contractors, and network users. Knowledge of relevant operating systems. Knowledge of organizational procedures for administering contracts related to the communication network. Skill in directing the implementation of communication projects. Skill in monitoring and performing the installation of communication systems. Skill in identifying connection problems and solving them. Skill in mastering the application of new technology and researching new products. Ability to work effectively with all hardware and software in the communication network. Ability to work effectively with managers and systems users to assess needs and analyze problems. WORK ENVIRONMENT: Clean, indoor office setting May be exposed to infections and contagious diseases. Handles emergency or crisis situations. Pressure due to multiple demands and tight timelines Subject to many interruptions. Occasionally subjected to irregular hours and weekend hours. Occasional pressure due to multiple calls and inquires. PHYSICAL REQUIREMENTS: Amount of time spent performing the following activities: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting x Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: x 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Each employee at the Medical Center has a critical role in delivering the most remarkable patient experience, in every dimension, every time, and understands how he or she contributes to the health system?s vision of achieving that commitment to patients and families. The Unified Communication (UC) Engineer exemplifies the Wake Forest Baptist Medical Center (WFBMC) Values and Code of Conduct. Full alignment with the vision, mission and values of the WFBMC organization are expected in every aspect of this job. To install, operate, program and maintain hardware and software for a variety of telecommunications systems, including audio, radio, microwave and video systems; to research and evaluate available and emerging technologies; to assess telecommunication needs, and recommend system designs to meet department objectives; and to perform related duties as assigned. (This is the full performance level of this class series. Incumbents at this level are expected to know how to operate and troubleshoot all telecommunications systems serviced by the organization.)