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MemberSuite
Atlanta, GA, United States
30+ days ago
MemberSuite
Atlanta, Georgia, United States
30+ days ago

Description

Who Are We?

MemberSuite is the premier software and services provider of association management solutions. MemberSuite harnesses the power of the cloud to deliver enterprise-class Association Management Software that enables member-based organizations of all sizes to accomplish every activity they need to serve their constituents.

Job Summary:

MemberSuite is looking for an extremely bright, energetic self-starter with proven software project implementation experience. As an Implementation Consultant (IC), you will manage the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation.  The ideal candidate will be polished, professional, have a positive, upbeat attitude and have previous experience working in a similar type of work environment (financial, investment, tech, startup or similar). The office is a fast-paced work environment; we are looking for someone who is confident, able to work independently and be an incredible, proactive team player who loves a challenge. The perfect fit will have a balance of communication, technical, and people skills.

Responsibilities and Duties:

  • Manage the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation.
  • Drive the review of client processes and consult on the development of new workflow plans.
  • Ensure success of the project by taking ownership of deliverables and assist/perform analysis, testing, support, training, or other tasks as necessary.
  • Coordinate data conversions, CMS integrations, and other timelines and expectations.
  • Manage project budget to ensure timely, profitable delivery of service.
  • Ensure implementation milestones and phases are met on time and on budget.
  • Communicate and manage internal and external implementation requirements and expectations.
  • Assure client satisfaction and manage the client relationship during the implementation process.
  • Train new or existing clients on our application.
  • Hand off to the Technical Support and Customer Success Teams when client has successfully launched.
  • Assist management with special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requested.


Requirements

Qualifications:

  • Computer Science (CS) degree (or related field of study) and/or equivalent working experience.
  • Proven, prior software full life cycle implementation experience (min. 3 years).
  • Ability to prioritize effectively and handle shifting priorities professionally.
  • Ability to balance empathy and accountability with a client, to timely complete implementation.
  • Strong Interpersonal skills for both compassion for customers and a “whatever it takes” attitude with teammates.
  • Advanced documentation skills for both daily interactions with customers and more detailed, technical work flow for the engineering team.
  • Basic to intermediate accounting background/understanding.
  • Excellent written and verbal communication.
  • Excellent organization skills and detail oriented.
  • Advanced documentation skills for both daily interactions with customers and more detailed, technical work flow for the engineering team.
  • Ability to travel up to 30% (pre-pandemic)

Job Information

  • Job ID: 58406443
  • Location:
    Atlanta, Georgia, United States
  • Position Title: AMS Software Implementation Consultant
  • Company Name: MemberSuite
  • Job Function: AMS Manager
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 2-3 Years
  • Required Travel: 10-25%

Please refer to the company's website or job descriptions to learn more about them.

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