Description
Membership Services Coordinator
Who we are:
The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant, inclusive, and global community dedicated to science and society. APS represents more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and around the world.
Position Summary:
The member services coordinator is a vital front-line representative for the organization. This role is responsible for providing exceptional customer service and support to members and other constituents through various channels, including phone, email, and effective data management. This role is crucial in shaping the member experience and ensuring high levels of member satisfaction and retention.
The membership services coordinator is an integral part of the Recruitment and Retention team, directly supporting the APS mission and strategic priorities through enhancing the member experience. Key responsibilities include managing member inquiries and requests across all service areas and building positive relationships by understanding member needs and offering appropriate solutions. This role is also responsible for maintaining accurate member data within the AMS/CRM systems to ensure efficient service delivery.
We are seeking an approachable, service-driven individual to fill this dynamic role.
APS is a remote-first work environment, meaning employees primarily work from home. In-person meetings are held when there is a clear business need or benefit, and employees may be required to attend such meetings.
Responsibilities:
Customer Service and Communication:
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Utilize service desk software to manage member communication through phone and email.
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Manage member accounts by updating records, processing payments, and addressing inquiries, all while delivering excellent customer support.
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Troubleshoot member log-in and access issues.
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Assist members with online journal access and missing issue fulfillment
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Update member addresses, including investigating undeliverable mail.
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Utilize member feedback to enhance service quality, answer questions, and resolve problems.
Data Management and Accuracy:
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Maintain data accuracy in the association management system by correcting member records.
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Manage electronic filing of renewal invoices and accounting batch deposits.
Membership Administration:
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Independently research and resolve complex membership problems.
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Assemble, validate and process renewal invoice payments, ensuring follow-up procedures are completed.
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Process specialty member applications.
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Assist with coordinating and generating reports.
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Maintain and update standard operating procedures.
Administrative Support:
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Perform additional administrative tasks as needed.
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Collaborate with other APS departments to ensure seamless service delivery and adherence to service standards.
Education:
- Minimum High School diploma or equivalent required.
Experience, Knowledge, Skills, and Abilities:
- Minimum 2 years of customer service experience.
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Experience with databases and/or Association Management Systems (AMS), preferably NimbleAMS or Salesforce.
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Strong analytical and numerical skills.
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Knowledge of office practices, strong administrative, and customer service skills.
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Excellent attention to detail, problem-solving, and critical thinking abilities.
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Proficiency in Microsoft Office Suite (Excel, Word), Google Workspace (Sheets, Docs), and other online shared document products.
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Strong organization, documentation, and prioritization skills.
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Works effectively both independently and as part of interdepartmental teams, with an ability to adapt to changing schedules.
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Courteous manner and excellent written communication skills.
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Ability to independently compose well-written correspondence.
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Proven capacity to meet deadlines while effectively prioritizing and managing a high volume of diverse tasks, especially in a remote work environment.
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Excellent interpersonal skills and ability to maintain professional relationships.
Salary:
The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals.
Hiring Range: $50,458 - $68,750
Target Starting Range: $50,458 - $56,135
Work Environment:
APS follows a “remote first” work model. This is a “remote first” position that will be associated with the APS offices in the Washington, DC metro area. The position may require travel to meet – in person – with staff in the College Park, Maryland; Hauppauge, New York; and Washington, DC, offices.
This is Us:
Help us achieve our mission of advancing and diffusing the knowledge of physics for the benefit of humanity, promote physics, and serve the broader physics community.
Our Core Values: Our values are our guideposts
- Scientific Method
- Trust, Integrity, and Ethical Conduct
- Equity, Diversity, and Respect
- Collaboration
- Education and Learning
- Speaking Out
Amazing 2026 Benefit Offerings:
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Flexible schedules and ability to work remotely
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8% employer-paid retirement contribution
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Investment advisement services: 100% employer paid
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Medical benefits: PPO or HDHP option
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Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
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Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
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Vision benefits: individual and dependent coverage 100% employer paid
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Basic Life & Accident insurance: employee coverage 100% employer paid
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Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
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Disability insurance: employee coverage 100% employer paid
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Voluntary Accident & Critical Illness insurance
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Healthcare, Commuter & Dependent care flexible spending accounts
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Vacation: 15 days annually
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Generous holiday leave: 17 paid office closures; includes one week closure at the end of December
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Personal leave: 4 days annually
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Volunteer leave: 1 day annually
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Sick leave: 10 days annually
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Bereavement & Compassion leave: 2 -15 days based on loss
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12 weeks employer-paid family leave
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College tuition reimbursement plan
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Job related seminar & continuing education 100% employer paid
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Professional Certification/Recertification 100% employer paid
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Training and professional development; access to LinkedIn Learning on-demand courses
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Employee Assistance Program
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Mindfulness Meditation: live and on-demand classes
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APS does not offer relocation assistance/costs
The American Physical Society is fully committed to the principles of equal employment opportunity. It is the policy of American Physical Society not to discriminate or allow the harassment of employees or applicants on the basis of race, religious creed, alienage or citizenship, religion, color, ethnicity, sex, pregnancy, childbirth, breastfeeding and/or related medical conditions, reproductive decision-making, national origin, age, disability, marital status, familial status or family responsibilities, protected veteran status, protected military status, physical or mental disability, sexual orientation, gender identity or expression, personal appearance, genetic information, predisposing genetic characteristics, domestic violence victim status, political affiliation, matriculation, credit information, homeless status, or any other characteristic protected by law with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at APS.
Employment decisions at APS are based on legitimate job-related criteria. All personnel actions or programs that affect qualified individuals, such as employment, upgrading, demotion, transfer, recruitment, advertising, termination, rate of pay or other forms of compensation, and selection for training, are made without discrimination because of any basis protected by law.
Employees may choose to voluntarily disclose their sex, race, national origin, disability and protected veteran status at any time by contacting human resources. Such information will be maintained in a confidential manner and will not be used against an individual when making any employment decisions.
Employees and applicants with disabilities and disabled veterans are encouraged to inform human resources if they need a reasonable accommodation to perform a job for which they are otherwise qualified. APS makes, and will continue to make, reasonable accommodations to the known physical or mental limitations of an otherwise qualified applicant or employee to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the operations of APS’ business.
APS is a remote-first work environment, meaning employees primarily work from home. In-person meetings are held when there is a clear business need or benefit, and employees may be required to attend such meetings.
APS offices in College Park, Maryland; Hauppauge, New York; and Washington, D.C. serve as additional work locations and are available to employees as business needs require.
