Description

As an Associate within the Workforce Center of Excellence, you will support transformation of workforce planning and analytics capabilities by partnering with business stakeholders and agile delivery teams. You will help enhance and maintain capacity planning solutions supporting Home Lending and Operations teams, translating needs into well-defined Jira epics/stories and supporting delivery across data, application, and reporting layers.

You will contribute to the transformation and modernization of our forecasting environment by understanding the existing landscape, diving into the pain points and delivering target state solutions. You will have proven success in prior finance and technology roles working closely with planning & analysis teams, with a special focus on Product, and need to have experience in developing and delivering new tools and solutions using cloud-based technologies (i.e., AWS, Databricks, etc.). You will have a keen understanding of the forecasting process, the various budgetary and regulatory cycles, and aim to improve forecast accuracy and efficiency. You will understand the need of Finance and through your ability and passion to think beyond existing data and processes, you will use both existing and cutting edge forecasting solutions to empower the team to create timely and accurate forecasts.

Job Responsibilities

• Partner with business stakeholders to elicit requirements, clarify priorities, and translate needs into a product backlog (epics, features, user stories, acceptance criteria) in Jira.

• Support agile ceremonies (refinement, sprint planning, demos, retros) and work day-to-day with scrum teams to drive execution and remove blockers.

• Contribute to solution design by collaborating with technology leads and engineers; produce lightweight design/requirements artifacts to support implementation.

• Coordinate with upstream/downstream application and data teams to ensure end-to-end solution alignment, data quality, and operational readiness.

• Help deliver automation that reduces manual operational overhead in workforce capacity planning workflows and related reporting.

• Support onboarding and integration of capacity planning models into web-based tools, partnering with Mortgage servicing & production teams.

• Build and validate SQL-based reporting/prototypes to enable productivity and performance analysis, and assist with troubleshooting data issues.

Required qualifications, capabilities and skills

• Experience working in a product delivery environment, including writing and managing Jira stories/epics, defining acceptance criteria, and supporting agile/scrum execution.

• Strong analytical and problem-solving skills with ability to trace issues to root cause across data, application, and process layers.

• Working knowledge of relational databases and data concepts; ability to collaborate effectively with full stack developers

• Hands-on SQL skills; familiarity with stored procedures (e.g., PL/SQL or similar) and debugging/query optimization fundamentals.

• Understanding of modern UI concepts and ability to partner with frontend engineers; exposure to Python, ReactJS or similar frameworks.

• Awareness of modern data platforms and tooling, including Databricks and general data/analytics ecosystems.

• Strong communication, organization, and stakeholder management skills; client-service mindset and ability to deliver within tight timelines.

Preferred qualifications, capabilities and skills

• Experience supporting workforce planning, capacity planning, forecasting, or operational analytics use cases.

• Familiarity with dimensional modeling concepts and analytic dataset design for reporting

• Exposure to reporting/analytics tools (e.g., Tableau) and/or workflow automation tools (e.g., Alteryx).

• Knowledge of consumptions patterns supported via Databricks and hands on knowledge with Python and SQL

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.\n