Description

As a Product Manager, you are driving customer value and successful service technology modernization with dynamic & cross-functional teams.

If you are passionate about leveraging modern technology to create innovative solutions and drive customer success, you have found the right team.

As a Product Manager within the Service Product Group, you will be a pivotal leader in shaping the future of product innovation. Your role involves bridging the gap between technologies and user needs, driving value for customers, and guiding successful product launches. You will be responsible for developing profitable products that provide customer value, ensuring top-tier client experiences, and collaborating closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Lead a Team of Product Analysts, provide direction, and handle all managerial responsibilities.
• Conduct research and industry-specific trends to identify product opportunities and define product strategy.
• Develop and communicate a compelling product vision, define the Minimal Viable Product (MVP), and deliver product increments using Agile best practices.
• Work with data scientists, engineers, analysts, and software developers to guide the development of solutions that align with business goals.
• Drive product adoption by delivering compelling pitches to financial executives and guide complex, multi-month pilot programs.
• Manage a product roadmap that clearly maps future releases to long-term product strategy and ensure compliance with required standards and best practices.
• Develop product strategies and product visions that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.

Required qualifications, skills, and capabilities

• 12+ years of experience in Product Management or 8+ years equivalent in a relevant domain area
• People Leadership Experience.
• Advanced knowledge of the product development life cycle, design, and data analytics and able to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Technical Acumen: Strong grasp of data science and machine learning principles, and robust understanding of AI technologies.
• Strategic Thinking: Able to align product strategies with overall business goals while identifying opportunities for growth
• Effective communication with both technical and non-technical stakeholders.
• Agile Methodologies: Familiarity with agile practices for iterative development and rapid prototyping.
• Collaboration in Matrixed Organization: Experience delivering enterprise products at scale and managing product solutions with multiple cross-functional stakeholders.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.\n